Refunds & cancellations
Today, ChargeSaathi does not take any payments. Drivers pay hosts directly by UPI after a session ends, so there is nothing for us to refund. This page explains how cancellations and payment problems are handled.
Cancelling a booking
- Drivers can cancel a booking at no charge before the session starts, whether it is still waiting for the host or already accepted.
- Hosts can decline any request at no charge. If something comes up after accepting, a host should contact the driver straight away.
- Once the host has started a session, it cannot be cancelled. The driver pays for the time used, billed per started 15 minutes.
If you were charged incorrectly
- The amount is calculated in the app from the session's start and stop times. Both sides can see them.
- If you paid more than the amount shown in the app, or paid for a session that did not happen, ask the host to refund the difference to your UPI ID.
- If you cannot resolve it, email support@chargesaathi.in with the booking details. We will check the session records and contact the host. We cannot reverse a UPI payment ourselves.
When in-app payments start
If we add in-app payments, this policy will be updated before launch. It will say that approved refunds go back to the original payment method within 5–7 business days, and it will set out any platform fees and whether they can be refunded.